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FAQs
Everything you need to know about getting started, booking sessions and making the most of your OneTrack experience.
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Do I need a wearable to join a workout?
No — you can join without a wearable. If you do connect one, your coach will see pace, distance and heart rate to tailor cues more personally.
Can beginners join?
Yes. Every session is coached live with suggested effort levels, pace ranges and modifications. You’re always in control of how hard you go.
What technology do I need?
Just the OneTrack App and headphones. A smartwatch or heart rate monitor is optional. For the best experience, download the app before your first session.
What if I can’t attend live?
You can cancel or rebook easily. We’re a live-led platform, so sessions aren’t available on-demand — but there’s always another class coming up.
What’s included with a free account?
A free account lets you book any workout on a pay-as-you-go basis, plus coach calls and London services including PT, performance testing and Run Club. You can upgrade anytime for unlimited virtual + Chelsea workouts or 1:1 coaching.
How do the virtual workouts work?
You create an account, book a session and join through the OneTrack App. Your coach leads the warm-up, guides the workout live, and can personalise cues based on your pace, distance and (optional) wearable data. You’ll get a summary and feedback after every run. You can see the full guide here.
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