FAQs

OneTrack is a coaching-led running platform offering live virtual workouts, personalised 1:1 coaching and a supportive community. We blend sports science, real coaching expertise and human connection to help every runner train smarter — whether you’re chasing your first 5K or your fastest marathon.

Create a free OneTrack account to unlock access to everything — you can book any live workout, schedule coaching services, or subscribe to a personalised coaching plan. All real-time coaching happens inside our live virtual workouts, where your coach guides the session and can tailor feedback if you choose to connect a wearable. Outside of the live sessions, your coaching plan, progress and support continue through the app, giving you structure, accountability and the freedom to train on your own schedule.

Absolutely. OneTrack isn’t a replacement — it’s support. Many of our runners belong to other clubs or training groups, and we’re here to plug the gaps in your coaching team with expert guidance, structured training and community when you need it.

You can view, edit or upgrade your membership at any time from the Community Clubhouse area in the app or via the website. This includes access to your account for updating payment details, rearranging bookings, and switching between PAYG, workout passes or coaching.

You can view, edit or upgrade your membership at any time from your Account area. This includes updating payment details, rearranging bookings, and switching between PAYG, workout passes or coaching.

Create a free account, book your first session and download the OneTrack app. You’ll get everything you need to join, from setup guidance to session reminders.

Once you book, the session appears in your app. Join at the start time and your coach will guide you through the warm-up, workout and cool-down in real time. If you connect a wearable, your coach can tailor the session using your pace, HR and distance data — but it’s not required. View the full How It Works guide in the footer.

Yes. You can book a complimentary Discovery Call to learn more about our approach and see whether coaching is right for you.

Yes — performance testing, strength assessments and personal training are available at select studios in London. Group workouts also take place at the Duke of York Square track in Chelsea. All in-person sessions require a booking.

For app support or tech troubleshooting, email hello@onetrack.club and our team will get back to you as soon as possible.

Visit the Community page to see upcoming meet-ups, online groups, member perks and training-specific communities you can join.